An order can only be cancelled within 3 hours after the order has been placed, you can write to us on info@momcub.com or send a Whatsapp message on +91 95607 943212. Once an order is cancelled, the money would be refunded to you within 48-72 business hours after the cancellation request.
We only exchange goods if they are defective, damaged or lost in transit. Send a mail to info@momcub.com or drop a Whatsapp message on +91 95607 943212 with details of the product and the defect. Once the return courier is picked up, we will send you the replacement.
We have a 15-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The return courier charges are to be borne by the buyer. The refund would be credited to your bank account within 24-72 business hours after we receive the product.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
To start a return, you can contact us at info@momcub.com . If your return is accepted, then you can send the product back to us. Items sent back to us without first requesting a return will not be accepted.
*In case of initiation of a Size Upgrade Request, the return policy stands voided. You can always contact us for any return related question at info@momcub.com or +91 95607 943212.